Effective Date: September 1, 2025
Last Updated: September 1, 2025
At Silver Lake Mushrooms, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or engage with us through social media or other online platforms.
Information We Collect – When you interact with Silver Lake Mushrooms, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
- Order Information: Details of products purchased, delivery instructions, and communications related to your order.
- Website Information: IP address, browser type, pages visited, and cookies (for analytics and site improvements).
- Marketing Information: Preferences when you sign up for our newsletter, promotions, or special offers
How We Use Your Information – We use your information to:
- Process and fulfill your orders
- Communicate with you about orders, inquiries, or customer service issues
- Improve our website, product offerings, and customer experience
- Provide you with marketing updates, promotions, and newsletters (only if you opt-in)
- Comply with legal and tax obligations
How We Protect Your Information – We take your security seriously. Silver Lake Mushrooms uses secure servers, SSL encryption, and trusted third-party payment providers to protect your personal and financial information. We never sell, rent, or trade your information to third parties. Access to personal data is restricted to authorized team members who need it to process orders or provide customer support.
Sharing of Information – We may share your information with:
- Payment Processors (e.g., PayPal, Stripe) to securely complete transactions.
- Shipping Providers (e.g., Canada Post, couriers) to deliver your orders.
- Service Providers who help us operate our website, marketing, and analytics.
All partners are required to keep your information confidential and use it only for the agreed-upon purpose.
Cookies & Analytics – Our website uses cookies to:
- Improve website performance and navigation
- Track anonymous usage statistics
- Enhance your shopping experience
You can disable cookies in your browser settings, but some website features may not work properly.
Your Rights – As a customer in Canada, you have the right to:
- Access and update your personal information
- Request that we delete your data (subject to legal or accounting obligations)
- Opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us directly
Children’s Privacy – Our website and products are intended for customers over the age of 18. We do not knowingly collect or store information from children/minors.
Policy Updates – We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
Contact Us – If you have questions about this Privacy Policy or how your data is handled, please contact us:
Silver Lake Mushrooms – Etobicoke, Ontario, Canada
Email: [email protected]
Phone: 1-416-848-9024